Faq
Frequently Asked Questions
Welcome to GwilLilt. We've compiled the most common questions about our products, shipping, returns, and more. If you can't find the answer you're looking for, feel free to reach out to us at [email protected] — we're happy to help.
Ordering & Payment
How do I place an order?
Simply browse our collection of shirts, pants, trousers, and shorts. Select the items you like, choose your size and quantity, then proceed to checkout. Follow the on-screen instructions to complete your purchase securely.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as PayPal and Apple Pay. All transactions are encrypted and processed securely.
Can I modify or cancel my order after placing it?
If you need to make changes or cancel your order, please contact us as soon as possible at [email protected]. We'll do our best to accommodate your request if the order hasn't been shipped yet.
Shipping & Delivery
How long does delivery take?
Standard shipping typically takes 5–7 business days within the United States and 7–14 business days for international orders. Express shipping options are available at checkout for faster delivery.
Do you ship internationally?
Yes, we ship worldwide. Shipping costs and delivery times vary depending on your location. You'll see the exact shipping fee and estimated delivery date during checkout.
How can I track my order?
Once your order is shipped, we'll send you a confirmation email with a tracking number. You can use this number on our carrier's website to monitor your package's progress.
Returns & Exchanges
What is your return policy?
We offer a 30-day return policy from the date of delivery. Items must be unworn, unwashed, and in their original condition with all tags attached. To initiate a return, please email us at [email protected] with your order number and reason for return.
How do I exchange an item for a different size?
If you need a different size, please contact us within 30 days of delivery. We'll guide you through the exchange process. Please note that exchange availability depends on stock.
When will I receive my refund?
Once we receive and inspect your returned item, we'll process your refund within 5–7 business days. The refund will be issued to your original payment method. You'll receive an email confirmation once the refund is complete.
Product & Sizing
How do I find my correct size?
Each product page includes a detailed size chart with measurements in both inches and centimeters. We recommend comparing these measurements to a similar garment you already own for the best fit. If you're between sizes, we suggest sizing up for a more comfortable fit.
Are your products true to size?
Our shirts, pants, trousers, and shorts are designed to fit true to size based on standard industry measurements. However, individual fit preferences vary, so we always encourage checking the size chart before ordering.
What fabrics are used in your clothing?
We use high-quality materials such as cotton, linen, polyester blends, and stretch fabrics depending on the product. Each product page lists the exact fabric composition and care instructions.
Care & Maintenance
How should I wash my garments?
We recommend following the care label on each item. Generally, machine wash in cold water with similar colors, and tumble dry on low or hang to dry. Avoid using bleach or fabric softeners to maintain fabric quality.
Can I iron or steam my clothes?
Yes, most of our items can be ironed on a medium setting or steamed. Always check the care label for specific temperature recommendations to avoid damaging the fabric.
Contact & Support
How can I contact customer support?
For any questions or concerns, please email us at [email protected]. We aim to respond to all inquiries within 24–48 hours on business days.
Do you offer bulk or wholesale orders?
Yes, we accommodate bulk and wholesale orders. Please reach out to us via email with your requirements, and our team will get back to you with pricing and availability.
We hope this FAQ section has been helpful. For any other questions, don't hesitate to contact us at [email protected]. Thank you for shopping at GwilLilt!