Refund policy

At GwilLilt, we want you to be completely satisfied with every purchase of shirts, pants, trousers, and shorts. If for any reason you are not happy with your order, our refund policy is designed to be fair, transparent, and easy to follow.

Eligibility for a Refund

You may request a refund within 30 days of the delivery date. To be eligible, the item must be:

• Unworn, unwashed, and free of any damage caused by the customer.
• In its original packaging with all tags attached.
• Accompanied by proof of purchase (order confirmation or receipt).

Non-Refundable Items

Certain items are not eligible for a refund unless they arrive defective or damaged. These include:

• Items marked as final sale or clearance.
• Undergarments and items that come into direct contact with the body for hygiene reasons (e.g., certain fitted shorts).
• Gift cards or promotional credits.

How to Request a Refund

To start a refund, please email us at [email protected] with your order number, the item(s) you wish to return, and the reason for the request. Our support team will respond within 1–2 business days with instructions on how to proceed.

Refund Process & Timeline

Once we receive and inspect your returned item, we will notify you of the status. If your return is approved, the refund will be issued to your original payment method within 5–10 business days. Please note that your bank or credit card provider may take additional time to reflect the transaction.

Shipping Costs for Returns

Return shipping costs are the responsibility of the customer, unless the item received was incorrect, defective, or damaged. In such cases, we will provide a prepaid return label or reimburse reasonable shipping costs upon approval.

Exchanges

If you prefer to exchange an item for a different size or color, please contact us at [email protected] within 30 days of delivery. Exchanges are subject to product availability. If the desired item is unavailable, we will issue a full refund instead.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or with the wrong item, please email us within 48 hours of delivery. Include a photo of the issue and your order number. We will arrange a replacement or full refund, including any applicable shipping fees, at no extra cost to you.

Late or Missing Refunds

If you have not received your refund after the stated period, please first check your bank account. Then contact your credit card company or payment provider, as processing times may vary. If the issue persists, reach out to us at [email protected] and we will investigate promptly.

Contact Us

For any questions regarding this refund policy or to initiate a return, please email [email protected]. We are here to help and will respond as quickly as possible.