Tracking order

Thank you for shopping with GwilLilt. We understand that keeping an eye on your order is important, and we have designed a simple, transparent tracking process to help you follow your purchase from our warehouse to your doorstep. Since our store does not operate a user account center, all tracking information is delivered directly to you via email and through our trusted shipping partners.

How to Track Your Order

Once your order is confirmed and processed, we will send you a confirmation email to the address you provided at checkout. This email will contain your unique Order ID and a Tracking Number for each item or package in your shipment. Please allow up to 24 hours after receiving this email for the tracking status to update, as carriers often need time to scan and register your parcel in their system.

To track your order, simply follow these three steps:

  1. Check your inbox: Look for an email from [email protected] with the subject line “Your GwilLilt Order Has Shipped.” If you do not see it, please check your spam or junk folder.
  2. Locate your tracking number: This 10-to-20-digit code is clearly listed in the shipping confirmation email. It may appear as “Tracking No.” or “Carrier Reference.”
  3. Use a tracking tool: Enter your tracking number on the carrier’s official website or on a third-party tracking platform (see below) to see real-time updates on your package’s location and estimated delivery date.

Recommended Third-Party Tracking Services

While you can always track directly on the carrier’s website, we recommend using a reliable third-party tracking service for a more unified experience—especially if your order is split into multiple shipments or shipped via international carriers. Below is a trusted option that works well with our shipping partners:

17TRACK

17TRACK is a free, global package tracking platform that supports over 900 carriers, including USPS, FedEx, DHL, UPS, and many regional postal services. It is particularly useful for cross-border orders from GwilLilt.

How to use 17TRACK:

  • Go to www.17track.net .
  • Paste your tracking number into the search bar on the homepage.
  • Click the “Track” button. The site will automatically detect the carrier and display the latest status, including the last scan location and estimated delivery window.
  • You can also download the 17TRACK mobile app (iOS and Android) to receive push notifications when your package status changes.

If you prefer another service, AfterShip and PackageRadar are equally reliable and offer similar functionality. All three services are free to use and do not require you to create an account for basic tracking.

What to Do If Your Tracking Information Is Not Updating

It is normal for tracking status to remain unchanged for 24 to 48 hours after shipment, especially during weekends or public holidays. However, if your tracking number shows no movement for more than 5 business days, please do the following:

  • Double-check that you have entered the tracking number correctly, without any spaces or extra characters.
  • Wait an additional 24 hours and refresh the tracking page, as some carriers update their systems in batches.
  • If the status still does not change, contact our support team at [email protected] with your Order ID and tracking number. We will investigate the issue with the carrier and get back to you within 1–2 business days.

Delivery Timeframes & Notifications

Standard delivery for GwilLilt orders typically takes 5–10 business days for domestic shipments and 10–20 business days for international orders, depending on your location and the shipping method selected at checkout. Once your package is handed over to the carrier, you will receive an email notification with the tracking number. Some carriers also provide email or SMS alerts directly—please check your shipping confirmation for details.

For any questions regarding your order status, tracking issues, or delivery estimates, our support team is always here to help. Reach us anytime at [email protected] and we will respond promptly during business hours.

Thank you for trusting GwilLilt with your wardrobe needs. We are committed to making sure your order arrives safely and on time.